Order Processing & Shipping Information
ORDERING AND PAYMENT

To place your order simply choose your item(s) and click the "buy now" button.  When
you are all through you can click on the "view cart" button to review the items you've
selected, make any changes in quantity and check out.  We use PayPal for all our payment
processing.  It's fast, easy and secure.  With PayPal you can pay with your credit card, or
your PayPal bank account if you have one.  Of course we also accept money orders,
cashiers checks, and personal checks.  
Note - when paying by personal check, your
order will not be started until your check clears
.  

Checks/Money orders can be mailed to:
Redding Trophy Center
2747 Bechelli Lane
Redding, CA  96002

Schools and businesses that use purchase orders - You may use a purchase order when
ordering.  To do this please place your order via email or fax along with a copy of your
purchase order.  We will require a credit card number to have on file.  Your order will be
processed and your charge card will not be billed if payment is received within 30 days.  

or

If you are a government agency or have an established account, you may be pre-approved,
please check with us for eligibility.  Approval is solely at the discretion of Redding Trophy
Center.

NOTE:  Payment must be received within 30 days of shipment.  Late fees of 1.5%
per month will be applied to any late payments.

ENGRAVING INFORMATION

You may supply your engraving information to us via E-Mail or Fax - (530) 223-6690.  We
do not take engraving information over the phone.  Please note that your order cannot begin
processing until we receive your engraving information.

SALES TAX

Sales tax will be applied at 7.25% to all orders being shipped within the State of California

SHIPPING

Shipping is a snap here at Redding Trophy Center.  We ship via UPS, FedEx, or USPS at
our discretion.  

Please provide us with a street address to ship your product.  No P.O. Boxes please.  Also a
daytime phone number just in case the shipper has a need to get in touch with you about
your delivery.  

Exact shipping time depends on your location and the ship from location.  In general
most items will take 5-6 business days (excluding Saturday, Sunday and Monday) to get
from the West Coast to the East Coast and less time for locations in between.  Here's some
information regarding where certain items will ship from:

Trophies - California, New Jersey
Plaques - California
Ribbons - California, Texas
Stock Medals - California
Custom Medals - Michigan
Stock Pins - California, New York
Custom Pins - Michigan
Glass/Crystal - California, Massachusetts
Acrylic - California

RETURNS POLICY

All items are custom made to order. Therefore items that are special order, personalized,
imprinted, engraved, or require cut pieces are not returnable.  Other items may be returned
within 14 days for replacement or credit on future orders.  Items must be returned in
original condition and packaging.  The customer is responsible for all return shipping
charges. A 15% restocking fee may apply to certain items.  

PRODUCT IMAGES

Images of products on our site are for example purposes only.  Colors, bases, columns,
figures and actual products will differ depending on customers selections and product
availability.
Redding Trophy Center
"The Original Redding Trophy Shop"
2747 Bechelli Lane
Redding, CA  96002
(888) 647-8741
Fax (530) 223-6690
TM